FAQ
GENERAL ENQUIRIES
You can contact us via live chat, phone number at 1300 553 985 or email us at sales@nebulapc.com.au
Prefer to have a chat in-person? Feel free to come visit us at our workshop at Unit 6 / 72 Canterbury Road, Bankstown NSW 2200
Yes, we are proudly 100% Australian owned and operated. We operate our business locally in Sydney. None of our support, staffing or any business acitivities are outsourced.
A long time ago, we were in the same position so we understand the complexity and abundance of information available is overwhelming.
The best way to start is to get in touch with us by email (sales@nebulapc.com.au) or give us a call (1300 553 985) and we'll work with your requirements and give recommendations to find your dream PC!
When it comes to choosing between a custom-built PC and a pre-built one, it's a battle between personalisation and practicality. Custom PCs offer unrivaled freedom, letting you handpick every component to sculpt the perfect machine for your needs, be it raw gaming power, creative versatility, or budget-conscious efficiency. While this gives you ultimate control over both performance and aesthetics, it requires technical know-how for assembly and troubleshooting warranties across different brands.
On the other hand, pre-built PCs offer simplicity and instant gratification. They come ready-to-use with a single warranty for the entire system, making them ideal for those who prioritise convenience and ease of setup. However, this ease often comes at a premium, limiting your ability to customise and potentially inflating the price compared to carefully chosen individual components. So, the choice boils down to what matters most: the thrill of crafting your ideal machine or the smooth convenience of an out-of-the-box solution. Weigh your priorities and technical comfort to decide which path leads to your perfect PC experience.
For all items in our Ready To Ship range, it will despatched same day or next business day if you are ordering over the weekend.
For all items in our Gaming PCs range, the estimated time until despatch is currently 7-10 business days since they are built to order.
Once your order is ready for despatch, please refer to the below delivery times for an ETA.
Our estimated time frames for delivery are below:
Metro Sydney – Same-day delivery (business address) or next business day (residential address)
Blue Mountains, Central Coast, Wollongong, and Newcastle – Same-day delivery (business address) or next business day (residential address)
All other non-listed major regional town in NSW - Next business day
ACT – Next business day
Metro Melbourne – Next business day
Metro Brisbane – Next business day
Adelaide – 2 business days
Tasmania – 3-4 business days
Metro Perth – 4-5 business days
Northern Territory – 5-7 business days
Absolutely! While we don't list every possible component to maintain operational efficiency, we're more than happy to accommodate any request and customise your PC to your preferences. Please reach out to us, and we'll respond within one business hour!
We take quality control seriously. Before delivering any of our gaming PCs to our customers, we put each one through a rigorous quality control check to ensure that it's operating at peak performance. You'll notice that your PC will have 3DMark pre-installed and other applications to ensure that it passes our strict qualtiy control standards. Your test results will be saved to your desktop for you to view.
Yes! All PCs from Nebula are ready to plug and play! We install all necessary drivers for your PC to function at optimal speeds. This includes audio, internet, graphics card and more to the latest versions available.
Thank you for your order, now you just need to sit back and relax! We will start working on your order on the same day and will send you an email as soon as it is despatched.
If you have any questions related to your order, please feel free to contact us.
No, we are unable to install Windows on our systems unless a Windows license is purchased from us.
Every Nebula PC is built in our Sydney workshop. Our team of experienced technicians skilfully hand-assemble every PC.
That's okay. we all make mistakes or change our mind all the times! Please make sure to contact us immediately so that we can accomodate your requests.
Yes, we are a registered business in Australia. Our ABN is 67 642 448 780.
PAYMENT ENQUIRIES
We support debit and credit card payments from all major card providers, PayPal, and cash (for pick up only). Please note that payment must be made in full and received by us before delivery or pick up of your purchase can occur.
No, all prices are GST inclusive and there is no additional payment surcharge on any payment method. We absorb all costs associated with transactions, what you see is what you will pay.
Please note, this does not include any fees associated with your bank or payment method on your end.
At this stage, no, as our business model is to pass on the best possible value to you. With these pay over time services, their fees are extremely high for us and we don't want to pass on this cost to you.
However, PayPal Pay in 4 is available for purchases up to $2,000 which is similar to other buy now and pay later options.
SHIPPING
We use express shipping via Australia Post, Team Global Express (formerly known as Toll) and Go Logistics (NSW only) to ship our PCs. We work with multiple couriers to ensure you receive your PC as soon as possible.
Yes, absolutely just make sure to choose pick up in the checkout!
Once you've made your order please make sure to wait for an email letting you know your PC is ready. We are open Monday to Friday from 9AM to 6PM. Our workshop is located at 6/72 Canterbury Road, Bankstown NSW 2200.
For all items in our Ready To Ship range, it will despatched same day or next business day if you are ordering over the weekend.
For all items in our Gaming PCs range, the estimated time until despatch is currently 7-10 business days since they are built to order.
Once your order is ready for despatch, please refer to the below delivery times for an ETA.
Our estimated time frames for delivery are below:
Metro Sydney – Same-day delivery (business address) or next business day (residential address)
Blue Mountains, Central Coast, Wollongong, and Newcastle – Same-day delivery (business address) or next business day (residential address)
All other non-listed major regional town in NSW - Next business day
ACT – Next business day
Metro Melbourne – Next business day
Metro Brisbane – Next business day
Adelaide – 2 business days
Tasmania – 3-4 business days
Metro Perth – 4-5 business days
Northern Territory – 5-7 business days
Yes, we can accomodate this by flat packing the boxes into your shipment! Please keep in mind that in some circumstances we may not be able to fit all or particular types of boxes.
If you would like to request this, please make sure to contact us before despatch.
Once despatched, please allow up to 10 business days as delivery times frames will vary due to various factors.
If in extreme circumstances you still have not received your order after 10 business days, please get in touch with us and we will look into it for you immediately.
Unfortunately, we do not accept returns due to change of mind.
However, if you are experiencing an issue with your PC, please contact us and we will provide a remedy.
We do not give refunds or exchanges if there is damage to a product after purchase due to alterations not performed by us.
For more information, please see our full return policy here or visit https://www.nebulapc.com.au/pages/returns
We sincerely apologise for the inconvenience you’re experiencing with your PC. To ensure a swift resolution under our 3-year service and warranty guarantee (extendable if additional coverage is purchased), please contact us first. This allows us to troubleshoot the problem and attempt to resolve it remotely, avoiding the need for you to send your PC back to us.
Should returning your PC become necessary, we will handle the costs of collection and return shipping after the issue has been resolved. Please ensure the PC is securely packaged, as we cannot be held responsible for damage during transit. We recommend retaining your original packaging to use if returning the product is absolutely required.
If our assessment finds no faults or issues covered under warranty, you will be responsible for the shipping costs both to and from our workshop.
For more information, please see our full warranty policy here or visit https://www.nebulapc.com.au/pages/warrranty
WARRANTY
Our warranty package covers parts failures due to components being faulty, and the labour cost for replacing those parts. We have a 1 for 1 part-exchange policy for failed parts during the warranty period. Our warranty does not cover things such as accidental damage, wear and tear, or misuse (eg. unauthorised overclocking or undervolting). Please see our full warranty policy for more information.
In general, no it will not void your warranty as it is case by case. However, if we determine that the reason for the fault is due to the modifcations made by you it may void your warranty.
All goods provided are covered by our warranty policy and we guarantee that any goods purchased can not be excluded under the Australian Consumer Law. Please see our full warranty policy for more information.
We offer free lifetime remote support for all original purchases of our PCs. Even after your warranty expires, you can always reach out to us via phone or email for assistance. Should your system require servicing by a Nebula PC technician, we can provide replacement parts and labour at a discounted rate.
Yes of course! Please make sure to contact us first and we will try our utmost best to resolve any issues before requiring your PC in person.
HAVE A QUESTION THAT’S NOT LISTED?
Please get in touch using the form below. We’ll get back to you within a business hour and your question will be added to the list to help future customers!