At Nebula, we pride ourselves on delivering top-quality products, each comprising brand-new components to ensure optimal performance and reliability. Our returns and warranty policies are designed to protect the integrity of our products and provide peace of mind to our customers.

Change Of Mind:

Due to the nature of our business, unfortunately we are unable to accept returns or provide refunds for change-of-mind purchases. We encourage customers to review their selections carefully before finalising their purchases.

Product Faults & Defects:

We stand behind the quality of our products. If you are experiencing any issues with your item or believe your product has a fault or defect within its warranty period, we encourage you to contact us immediately. We will arrange for the product to be returned to our workshop for assessment. If a fault or defect is confirmed by our technicians, we will cover all associated courier fees and provide a suitable remedy, which may include repair, replacement, or a full refund, at our discretion.

Should the returned product be found free of faults or defects, the customer will be responsible for covering the courier fees incurred for the return shipment.

3 Years Return-To-Base Warranty:

All our products come with a comprehensive three-year Return to Base (RTB) warranty. This warranty covers any defects in each individual component under normal use during the warranty period. During this time, we will repair or replace, at no charge, products or parts of a product that prove defective.

To view our full warranty policy please click here.

Our Contact Information:

We are committed to providing prompt and comprehensive customer support. You can reach us via live chat on our website for immediate assistance, by phone at 1300 553 985, or email at for a guaranteed response within one business hour. For personal assistance, visit us at our Bankstown workshop. Whether online or in-person, our team is dedicated to addressing your inquiries and ensuring your satisfaction with speed and efficiency.